The most common reason that prevents PDF files from being generated by vintrace is that pop-up blockers are enabled in your browser. To allow vintrace to generate PDF files, you'll need to allow your browser to display pop-ups from vintrace. Refer to your browser's help for information.

• Chrome
• Firefox
• Safari

Be sure that the PDF isn't being loaded in another browser window behind the window that you're viewing. 

Extensions such as Grammarly have been found to cause issues with PDF downloads. 

If your PDFs from vintrace are still not being generated, please contact us and include the version of the browser you are using.