Welcome to the vintrace 'pourtal'—your comprehensive hub for all things support and community. Whether you are looking to master the software through our help articles and on-demand webinars, or you have specific beverage-related questions regarding software functionality, the 'pourtal' is designed to keep your operations running smoothly.
Through the 'pourtal' you have the options to ask bev questions, get in touch with our support team, and access our ideas site, helping our product team shape the future of vintrace.
Key Features of the 'pourtal':
Knowledge Base: Browse a library of technical articles and guides.
Webinars: Access on-demand training sessions to enhance your team's expertise.
Support: Log tickets and track updates directly with our experts.
Ideas Site: Share your ideas and feature requests with our product developers.
Pro Tip: You can access the 'pourtal' anytime via the Help & support option in your user dropdown menu, or by visiting support.vintrace.com.
Accessing the 'pourtal'
To view vintrace’s support 'pourtal', please use the following link https://support.vintrace.com. You can also access the 'pourtal' from your user drop down menu and select Help & support.
From the pop up window select ‘Search help center’ or to create a support ticket select ‘Log a support ticket’
Ask bev!
We’ve launched bev, our AI-powered bot designed to provide you with quick and easy answers to your vintrace "how-to" questions. bev searches our support documentation so you don't have to!
What can bev help you with?
- Step-by-step instructions: Get clear guidance on various vintrace processes, like creating work orders, managing inventory, and generating reports.
- Quick troubleshooting: Find solutions to common issues you might encounter while using vintrace.
- Feature explanations: Learn more about the functionalities of different features within the vintrace platform.
Why use bev?
- Instant support: Get answers immediately, without waiting for a support ticket response.
- 24/7 availability: bev is available whenever you need assistance
- Easy to use: Simply type your question, and bev will provide relevant information.
- Continuously learning: bev is constantly being updated with new information and solutions.
How to access bev:
You can find bev in the bottom right corner of your vintrace support 'pourtal'.
We believe bev will significantly enhance your vintrace experience by providing you with instant and accurate support. We encourage you to try it out and provide feedback on responses by selecting the thumbs up or down if she was able to answer your question.
Contacting Support
You can log a support ticket from the support 'pourtal' by selecting 'Submit a request'. To get the most out of your support experience, please see our vintrace Support Ticket Format for Success.
If you haven't set up an account yet, select ‘Forgot password?’.
You may get this window and if you don’t get an email, follow up on this ticket to ensure you are a verified user.
Once you have created an account, you will be able to check the status and updates of all your tickets in one place. We would recommend bookmarking this link and making sure your contact details are correct in your profile.
Accessing the Ideas Site
Have ideas on the future of vintrace? Engage with other members of the vintrace community as well as our product team via ideas.vintrace.com, or by submitting an idea through the 'pourtal'! Our ideas site is a one stop shop to interact with product, see your submitted ideas, and engage with other user suggestions.